Passport Appointment Assistance UK

Passport appointment assistance

If you need a new UK passport quickly, HM Passport Office (HMPO) offers in-person appointment services that are faster than the standard postal route. The process can feel confusing under time pressure: which service to choose, what to upload, which documents to take, and how to find a slot. We help you get it right the first time.

We are an application support service. HMPO issues passports and makes every decision — we help you prepare and book.

Who this suits

This route is for UK residents who need a passport sooner than the standard service allows — for example because of upcoming travel, a recently expired passport, or a first adult passport with a deadline. It also suits anyone who simply wants a second pair of eyes on their forms and documents before attending in person.

What we help with

Reviewing your situation and explaining the available HMPO appointment options (such as the Premium one-day and Fast Track services) so you can choose with confidence
Completing and checking your online application before submission
Booking a suitable in-person appointment slot subject to HMPO availability
A pre-attendance document review so you arrive with the right items and correct photos
Guidance on supporting documents where your name or personal details have changed

What to prepare

Exact requirements depend on your circumstances, but it helps to have ready:

Your current or most recently held UK passport (or details if lost or stolen)
Compliant passport photos that meet HMPO’s standards
Evidence for any change of name or details (for example a marriage certificate or deed poll)
A means to pay the HMPO government fee at the time of booking

Fees, eligibility and published turnaround times are set by HMPO and can change, so we confirm the current position with you before booking. You can always check the latest information on the official service at gov.uk (opens in new tab).

Common pitfalls

The most frequent delays we see are non-compliant photos, missing evidence for a name change, and choosing the wrong service for the deadline. A short pre-check usually prevents a wasted appointment.

To get started, contact us and we will talk through your timeline and the right option for you.

Frequently asked questions

Do you issue the passport?

No. HM Passport Office (HMPO) issues passports and makes all decisions. We help you prepare your application and book an in-person appointment so you arrive ready.

What is the difference between the Premium and Fast Track services?

HMPO’s Premium (one-day) and Fast Track services are faster, in-person options offered at HMPO offices. Availability, eligibility and the published turnaround vary, so we check current options with you before booking. See gov.uk for the latest details.

How much does an urgent appointment cost?

HMPO sets the government fee, which varies by service type and can change. We confirm the current fee with you at the time of booking rather than quote a figure that may be out of date.

Can you guarantee an appointment date?

No. Appointment slots are released and managed by HMPO and depend on availability at each office. We help you find and secure a suitable slot, but we cannot guarantee a specific date.

What should I bring to the appointment?

Requirements depend on your situation, but typically your current or expired passport, the correct photos, supporting documents for any name or detail changes, and payment for the HMPO fee. We confirm your exact list beforehand.